1. Introduction
Hoomes ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Account credentials
- Property details and rental preferences
- Verification documents (for landlords)
- Payment information
Automatically Collected Information
When you use our platform, we may automatically collect:
- Device and browser information
- IP address and location data
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Verify landlord identity and property ownership
- Calculate and display trust scores
- Facilitate communication between tenants and landlords
- Send you updates and marketing communications (with consent)
- Detect and prevent fraud
4. Information Sharing
We may share your information in the following circumstances:
- With other users: Landlords and tenants can see relevant profile information
- Service providers: Third parties that help us operate our platform
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger or acquisition
5. Trust Scores and Reviews
Our trust score system uses structured signals rather than free-text reviews. Key principles:
- Scores are calculated from verified, structured data
- Individual tenants are never publicly identified in scores
- Landlords can dispute signals through our moderation process
- Score changes are logged with explanations
6. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to processing
- Data portability
8. Cookies
We use cookies and similar technologies to improve your experience, analyze usage, and for authentication purposes.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@hoomes.app